Questions owners ask.
Plain answers. If yours is not here, send us a message or request a demo and ask on the call.
Getting started
How long does setup take?
Setup is a short form: your company name, sites, plans, prices, logo and colour, then your managers. There is no roster to type in. Attendants sign themselves up from your team link and a manager approves them. We walk through it with you after the demo.
What devices do we need?
None you don't already have. It runs in the browser on a phone or tablet. Nothing to install, nothing to download. Managers use the same link for the dashboard.
What happens after we say yes?
We set up your company with you, add your managers and send your private team link. Attendants open the link, sign themselves up and start the first lesson once a manager approves them. The next lesson unlocks when the quiz is passed and the on-the-lot mission is approved.
We have more than one site. Does that work?
Yes. Each manager sees their own site, district managers see every site in their district on one screen, and the owner sets up the whole company.
Your team
Who sees what?
Attendants see their own lessons, practice and progress. A manager sees their site. A district manager sees every site in their district. The owner sets up the whole company and sees all of it.
How do PINs work?
No emails and no passwords. Each person taps their name and types a 4-digit PIN. Too many wrong PINs lock the account for a while, and a manager can reset a PIN from the Team screen.
How much of a shift does training take?
Each video lesson is short enough for a slow hour, with a 3-question quiz at the end. Daily practice comes in two-minute items. The on-the-lot missions happen during normal work with real customers, so training is not time off the lane.
What do managers have to do each day?
Approve the missions their people finish, run the pre-shift team screen (5 cards, 5 minutes, before the shift starts) and, when they can, score a live pitch on the 9-point coaching scorecard. The Insights screen shows who to coach first.
Results and cost
Can it use our own plan names and prices?
Yes. In company setup you add your name, sites, plans, prices, logo and colour, so the lessons talk about your plans.
How do our membership numbers get in?
You upload a simple spreadsheet of daily numbers (date, site, memberships and opportunities, with the employee if you have it). The Results screen then compares before, during and after training, trained against untrained people, and site by site.
Does it actually raise membership sales?
Honest answer: we have one trial to point to. Membership Mastery was piloted for 2 weeks at 4 sites of a car wash chain with 20+ locations. The 3 stores where staff did the lessons rose about +1.6 to +2.0 points in membership capture, the chain's other stores about +0.3 points, and the one trial store where nobody did a lesson fell by about a point. Two weeks and four stores is a reason to look, not proof.
What does it cost?
We'll go over that on the demo call, based on how many sites you have. Nothing on this website is a quote.